Returns & Exchanges
At Wodka Company, we strive for perfection in every delivery, but due to the perishable nature of our food products, we offer returns or replacements on items that arrive damaged or incorrect. Please review our four-step process to ensure a smooth resolution for any issues with your order.
Inspect Your Order
Upon delivery, please immediately inspect your package for any signs of damage, leakage, or incorrect items before opening the vacuum seals.
Document the Issue
Take clear, high-resolution photographs of the damaged product and the shipping label as these are required for our quality insurance claims.
Contact Support
Email our support team within 48 hours of delivery with your order number and the attached photos to initiate your refund or replacement request.
Receive Resolution
Once approved, we will either dispatch a fresh replacement at no extra cost or issue a full refund to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing